Terms of Service
please read all the way through!
. By making payment you hear by sign a virtual contract agreeing to and adhering to the complete TOS.
When making a payment to us to please remember that your 30% down payment is 100% non refundable. If you are making payments you will be required to pay your fixed amount every 1st of the month or on the agreed upon date
we do take payment plans and these are worked out with each customer on an individual case by case basis.
If you are making a payment by paypal please notify us by email that you have made a payment each time, if you fail to do this the payment will not be recorded and may end up getting lost and your suit might not end up being scheduled until we can find the payments. we are not responsible for any lost payments.
We do not at this time work with ant minors under no circumstances, all clients must be of the age of majority.
Any quotes given to non buying customers will become void after commission closing. If you are accepted your quote will be what you pay unless buyer adds to their order.
All quotes provided do not include shipping. Shipping quotes will be provided after the suit is packed for shipping and weighed. Once your quote is given you will have 72 hours to pay your shipping fee, if more time is needed you will be given an extension but please let us know.
All shipments will have tracking and be sent in a timely manner. shipping times may vary depending on weather and other factors. if express delivery is required please advise us right away.
In the event an item needs to be shipped back to us for alteration or repair you must contact us prior to shipping to get the correct shipping address from us.
(WIP) work in progress
All work in progress pictures will be posted to our social media including Instagram (used most often) All pictures will be posted online and sent to the commissioner as per agreement. We will always send pictures to our clients before posting to social media for approval of work. communication is key to insure we are bringing your character to life the way they are supposed to look. Novafur does however work a full time job aside from fursuit making so please consider this as a part time hobby, thus production times vary drastically depending on hours being worked.
Due dates and deadlines
Novafur is a small part time hobby style business, at this time we can absolutely not under any circumstance offer set deadlines for any customers. Time frames will be discussed with each client before payments are made.
Any customer who commissions and does not get any updates on their commission one year later is entitled to a 100% refund. no questions asked.
If you have found that you no longer wish to continue with your commission and want to cancel please remember:
- your deposit is non refundable.
- once materials are ordered 50% of the price is non refundable
- Once the suit is started if the commissioner still wishes to cancel a refund price will be discussed with the commissioner on a case per case basis
-once the suit is delivered unless there is something drastically wrong with the suit, no refund will be given. this is why we communicate with all out clients with Work in progress to insure accuracy . If something was missed or needs to be corrected. the commissioner and novafur will discus options to fix, or give a partial refund depending on the situation.
!!! warranty !!!
ALL NOVAFUR PRODUCTS, SUITS, PAWS, TAILS ETC COME WITH A 3 MONTH WARRANTY AFTER THE SUIT IS DELIVERED. THIS DOES NOT INCLUDE DAMAGE FROM WEARING THE SUIT. HOWEVER IF SOMETHING IS DEFECTIVE OR NEEDS ADJUSTMENTS PLEASE CONTACT US.
IF SOMETHING IS WRONG WITH YOUR COMMISSION AFTER 3 MONTHS, NOVAFUR WILL STILL DO REPAIR WORK FOR ANY AND ALL CUSTOMERS*.
*REPAIRS TO ALL OUR SUITS ARE FREE FOR THE FIRST YEAR ANYTIME UNLESS AN EXCESS OF MATERIALS ARE REQUIRED. IE: REPLACING LARGE PATCHES OF FUR. REPLACING LARGE PARTS, ETC.
SEAM STRESS HAPPENS AND SEAMS CAN OVER TIME POP, IF LEFT IN WARM LOCATIONS FOR LONG PERIODS OF TIME, GLUES AND BECOME LESS EFFECTIVE, ETC.
ALL THESE TYPES OR REPAIRS ARE COVERED FOR ANY AN ALL CUSTOMERS!
1 YEAR AFTER THE SUIT IS DELIVERED IF ANYTHING SMALL NEEDS REPAIRS COSTS FOR REPAIR WILL BE A CASE BY CASE BASIS. MOST SMALL REPAIRS WILL STILL BE COVERED FOR FREE*
***free repairs do not include the cost of shipping the suit to nova fur. ***
Please note, Nova fur wishes for everyone to get what the want and deserve. Manners are important, I wish to provide the best customer service possible.
So if your not satisfied with your purchase, if you notice something wrong, or something doesn't fit correctly. That is my error and wish to rectify it with no extra cost*
(*Shipping not included)
Please contact me if anything comes up. I love all my creations and absolutely love seeing pictures of them in their new homes!
A big Thank you from Ali ~ Novafur!